FREQUENTLY ASKED QUESTIONS
Lake Dog's answers to our most frequently asked questions.
THE GEAR
Our marine rope dog leashes are designed for wet environments and everyday outdoor use. Our rope and webbing are quick-drying, durable, and built to perform.
Check out our Size Guide here.
Lake Dog gear is handmade in Wisconsin. Every item is assembled using carefully selected materials and hardware built for long-term use.
Shipping & Delivery
Lake Dog products are in-stock and ready to ship, unless otherwise noted. Order fulfillment occurs Monday through Friday (excluding holidays), and may take up to three business days.
Need your gear faster? Checkout with our Express Shipping option or reach out to woof@lake-dog.com.
Yes, we offer free domestic shipping on orders over $100.
Kind of.
We currently ship within the U.S., Canada, and Mexico. International shipping is a little unpredictable right now, but we’re happy to explore options.
Email woof@lake-dog.com with your location and what you’d like to order, and we’ll see what we can do.
Warranty & Repair
You can return your order for a full refund (minus S&H) within 14 days of your order delivery date. Gear must be in new, unused condition, and with all original packaging. Return shipping is a flat rate of $9.95.
Note: Antlers, chews, consumables, clearance items, and custom orders are not eligible for returns.
Lake Dog products have a 1-year warranty. Proof of purchase and return of the item are required for all warranty claims.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover chewing, improper use, altered items, or other issues that are not attributable to a manufacturer defect.
Email woof@lake-dog.com for repairs. The customer is responsible for shipping costs.